1. Do you offer international shipping?
Yes, we offer international shipping to select countries. We have shipping arrangements for the following areas: China, Hong Kong, the United States, the United Kingdom, Taiwan, Macau, Japan, South Korea, Singapore, and Malaysia. Please see our Delivery Guideline page for more information.
2.How long does it take for my order to arrive?
Products will be shipped once the order and payment are completed. For Hong Kong delivery, shipment takes around two to three days. For overseas delivery, based on different areas or countries, it generally takes around two to four weeks. Please refer to the Delivery Guideline page for more information.
3.What is your shipping policy?
We offer free shipping on all orders within contiguous Hong Kong and Mainland China. For more information on our shipping policies, please see our Delivery Guideline page.
Generally, we will process your order and arrange delivery on the next business day oncethe payment is well verified.
Our delivery service providers are: S.F. Express (Local), Yunda Express (Mainland China)and Hong Kong Post e-Express (International orders).
Thedelivery time may vary due to location(s). Please take the below as a reference.
Free Shopping * —> 3-5 Business Days
Free Shopping —> 3-5 Business Days or above
HK $40 (Any Order Below HKD499.99) —> 3-5 Business Days or above
Korea,Japan, Singapore, Malaysia
HK $40 (Any Order Below HKD499.99) —> 7-14 Business Days or above
EU& UK, United State, Canada
HK $60 (Any Order Below HKD499.99) —> 7-14 Business Days or above**
* For Hong Kong customers, if order is delivered to industrial/commercial location(s) or S.F. service points, no freight is needed. Please state the S.F. store code and store address clearly when ordering. SF store address details.
For delivery to non-industrial/non-commercial locations or remote areas, an additional service charge of HK$30 will be charged. Please feel free to contact us if you need further information.
** Tracking number may not be provided for these destinations.
Additional business days (depends on the location(s)) may be required for the addresscorrection service, and we will reserve the right to charge for the extra delivery
For those areas that are not in the above list, please email email@example.com forfurther arrangement.
1. If you have purchased or received a product directly from this Website and would like to exchange it, please send us an inquiry email to firstname.lastname@example.org with the subject line “Product Exchange Request.” Attach an effective receipt, pictures of the product(s), and a reason for the exchange.
2. Products can be exchanged only if there is a quality problem, and not if any damage or loss is caused by man-made, misuse, abuse, neglect, excessive erosion or rust, unauthorized repair or modification, wear and tear, accidents, natural disasters, or other events beyond the company’s control.
3. Exchanged items must be in perfect and unused condition. However, this regulation can be applied only once per order. Exchange requests must be submitted within 30 days of purchase, if necessary. There is no refund policy available. Customers should settle the price difference if they exchange a product with a higher price. No refund is applicable if customers exchange a product with a lower price.
We will contact you directly via email when we receive your request. Please follow the email instructions and send us the exchanged items after the exchange request is accepted and confirmed. The new exchanged items will be sent within 7 business days after our headquarters’ approval.
4. All return requests are subject to the final decision of the company.
6.Terms and Conditions
Thank you for visiting 01liv website.
Please read these terms and conditions carefully because they contain important information about your rights and obligations, as well as limitations and exclusions that may apply to you.
These terms and conditions (T&C) apply to any purchase(s) from us via this Website. You acknowledge that you are fully aware of the contents of these terms and conditions and, on placing any purchase order(s) for any products; you agree to be bound by and accept these terms and conditions.
01liv is the brand under 01Living Limited (01LIV.) authorization. All the information (both online and offline) and service is all provided and borne by 01Living Limited (01LIV.).
Throughout the Website, the terms “We”, “Us”, “Our”, “01liv”, “01living” and “01LIV” refer to 01Living Limited (01LIV.), the seller. “Customers”, “Users” and “You” refer to a person who orders product(s), the buyers. “Website” and “Site” refers to 01living.com. “Product(s)” refers to any products listed as shopping item(s) on this Website. “Service(s)” refers to any service(s) that provide from us, for example your 01liv account management.
1.1You will need to register an account to use some of the Services available to you on the Site. In registering an account you agree to provide information about yourself that is true, accurate, current, and complete in all respects.
1.2For minors or the people who cannot take the legal responsibility (collectively, “They”), their parents or guardians must have been informed about 01liv Privacy Statement before registering any account and the use of our Service. If once the account is registered, it means they and their parents or guardians have fully understood the terms and conditions of the Site.
1.3We do not take any responsibility for verifying any submitted personal data accuracy.
2.1In using the Site, you agree to take responsibility for all activities conducted through your account. You are responsible for keeping your account and password securely. If you feel or suspect that the security of your account has been compromised or if there is unauthorised use of your account, please contact us immediately: email@example.com
2.2We may take actions against your account for activities including, but not limited to:
a)Attempt to hide the use of multiple accounts or disrupt any of our Services in any way
b)Initiating communications that contain any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, or racially, ethnically or otherwise objectionable material
c)Advertising or sending unsolicited messages of any kind
d)Impersonating others or providing any kind of false information
2.3We reserve the right to terminate any account or any unexecuted order(s) at its sole discretion. We may not send you any notice to inform you of the termination of your account in such event.
3.Intellectual Property Rights
3.1All contents on the website (including but not limited to text, designs, pictures, graphics, logos, icons, layout, brands, illustrations, audio, video clips, interfaces, codes, software, the compilations, selections and arrangements thereof and other proprietary materials contained on the website) are the exclusive properties of ours and are protected by copyright, trademark, service mark and / or other proprietary laws.
3.2You may NOT access, copy, download and print the materials contained on the website for commercial purpose. Any modification or deletion of any copyright, trademark or other proprietary notices in such materials in whatsoever manner is prohibited. You will not obtain any right, title or interest in any of such materials through accessing, copying, downloading or printing.
3.3Any use of the contents or any materials obtained from the website (in whole or in part), (Including but not limited to modification, removal, distribution, transmission, reproduction, broadcast, publication, display, licensing, reverse engineering, transfer or sale of, or commercial exploitation of or creation of derivative works from), without our prior written consent, is strictly prohibited. Any such unauthorized actions may result in civil or criminal liabilities.
4.Eligibility to Purchase and Purchase Information
In order to place orders with us, we have the following conditions of eligibility and reminder for your attention.
4.1You should be aged 18 or above and in possession of a valid PayPal account. You are also need to provide both valid and accurate personal and payment details that are warranted by you (Including real name, email address, phone number, billing information and other requested information as indicated on the Site)
4.2In placing an order with us, you authorize us to process a PayPal account in the amount of the total purchase price of your order.
4.3We will keep updating the selling price, product information and stock level on the website. We reserve the right to make any modifications on price, product information and available quantity without prior notice.
4.4All orders are subject to stock availability and confirmation of the order price. We will contact you via email if the product(s) is out of stock and further arrangement of such circumstance. No reservation is allowed (Including the items in your shopping baskets).
5.Pricing and Purchasing Conditions
5.1All selling prices and transportation cost (if involved) indicated on the website, are exclusive of VAT and all other duties and taxes. Please perusal our Delivery information for further information before confirming your order. Any supplementary costs due to duties and taxes under current legislation in the country of destination are customer’s responsibility and will not be included in the order.
5.2Price(s) on the Website are shown as regular prices (for reference only). We reserve the rights to change the price(s) without prior notice.
5.3Payment for all the products and services on the Site, are settled in Hong Kong dollar. Prices in other currencies are shown for reference only. The actual exchange rates for transactions will be determined at the time of such transactions are affected.
6.1We shall not be liable for any delay or failure in its performance caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond our control.
7.1The Terms and Conditions shall be governed by and construed under the laws of the HKSAR. The parties submit to the exclusive jurisdiction of the courts of the HKSAR, being the place where the Customer’s order/offer is received/accepted.
7.2In case of any dispute, the decision of 01Living Limited shall be final.